Terms, Conditions and Policies

Booking Policy

  • We know your time is valuable, and ours is too. Out of respect for our staff and our other clients, we ask that you give us at least 24hr notice if you need to cancel or reschedule an appointment.
  • Please note when you book an appointment, that appointment time is reserved exclusively for you, therefore when someone cancels last minute or doesn’t show up, really effects the business to run at a loss.

Cancellation / Fees

  • Any cancellation or reschedule made less than 24hr will result in a cancellation fee. The amount of the fee will be equal to 50% of the reserved services.
  • Gift certificates will result in partial or full forfeit if less than 24hr cancellation notice is given.
  • A NO-SHOW is when a client misses an appointment without cancelling. In that case, we will charge the patient a 50% missed appointment fee of the reserved services in order to continue to book other services with our business.
  • If you are more than 15min LATE for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you.
  • Automated reminders via text and email are sent out 24 hours prior to your appointment. The salon will not be responsible for missed appointments due to emails or messages not received, it is still the clients responsibility to know when their appointment is.

Deposits

  • A 50% deposit may be required (if prompted) for all bookings that are more than 2 hours long, or made after hours, to secure your appointment.
  • Failing to give us 24hr notice for any cancelation, reschedule or not showing up to your appointment will result in the deposit to be forfeited.

Refunds

  • Please note, we do not offer refunds. However, if you give us at least 24hr notice of your need to cancel, we will credit your payment toward another service/treatment.
  • If you do not cancel with at least 24hr notice, you will lose any payments you have already made. We thank you for your understanding.

Exchanges

  • We only replace items if they are defective or damaged. 
  • You must see us in store to arrange the exchange. We suggest emailing us first with a photo so that we can assess your request.  Email us at hello@tiamospaandbeauty.com.au 

Gifts

  • We offer gift vouchers for any value in our Spa. Electronic Gift Vouchers with set values or services are available via our website HERE.
  • For electronic vouchers with custom amounts or services, or for printed Gift Vouchers, please see us in store or call 0477 442 338 to arrange.

Need help?

Contact us HERE for any questions or concerns.

Scroll to Top